HCPs & Patients

Apodi works with a wide variety of HCPs to deliver healthcare programmes. We work across the UK in multiple disease areas including cardiology, oncology, rheumatology and dermatology. Improving patient outcomes and their treatment experience is fundamental to everything we do.

Meeting Regulations

All Apodi Healthcare programmes are delivered to the highest standards of medical research and best practice which meet and comply with the fundamental standards of the Health and Social Care Act (2008), (2014) and Care Quality Commission Regulations (2009). This means that patients and HCPs can be confident that we are working to achieve the best outcomes, whilst maintaining the highest standards of care.

Apodi Healthcare Ltd is a registered provider with the CQC in England and our Registered Manager is Lynn Jeggo, who is our Healthcare Operations Director. She ensures patient services run smoothly and effectively on a day to day basis. Tony Swift is the CQC Nominated Individual responsible for supervising the management of the service.

Apodi Healthcare is also registered to deliver services with The Care Inspectorate in Scotland and the RQIA in Northern Ireland.

Apodi Healthcare is the trading name of Apodi Healthcare Ltd providing healthcare services as a limited company organisation and is registered at Companies House (registration number 08130658) and registered with the CQC as a provider of independent healthcare services in England (registration number 1-7532222540).

Patient confidentiality is extremely important to Apodi and out patients, please see the privacy notice to understand how we collect and manage patient data.

Click here to see the latest CQC report:

Patient Complaints Procedure

We hope you have a very positive patient experience with Apodi.

If for any reason you are dissatisfied please speak to the clinic manger or nurse who you are seeing. Alternatively, please ring us on 01628 500895 and we will ensure your concerns are dealt with in the most appropriate way. For a full copy of our complaints procedure please contact Lynn Jeggo, Operations Director, on the above number or email to lynn.jeggo@apodi.co.uk

Privacy Notice

1. Who are we?

1.1 Apodi Healthcare is registered with the Care Quality Commission (CQC) as an independent healthcare provider in England. We provide independent healthcare services in the form of the following regulated activities:

• Treatment of disease, disorder or injury

This includes outpatient clinic doctor and nurse consultations, physical examinations, and health assessments related to rheumatology, oncology, dermatology including psoriasis and psoriatic arthritis, ophthalmology, gene therapy, haematology, rare diseases and neurology.

• Diagnostic and screening procedures

These include blood and urine tests, and respiratory function analysis.

• Surgical procedures

These include minor surgical procedures using local anaesthetic for the excision removal of moles, warts, skin tags, and cysts.

1.2 The clinic staff and healthcare professionals who provide you with care and support about your health condition maintain records about your health. These records help Apodi Healthcare to provide you with the best possible healthcare.

2. Protecting your data - The Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR)

2.1 Protecting data has always been a priority for Apodi Healthcare and we are committed to protecting the privacy and security of your personal information and our ongoing data protection management in our healthcare service. We regularly review and improve our policies, processes, and systems in line with the requirements of the DPA 2018 and GDPR as we continue to make data protection a priority.

3. GDPR: What is it?

3.1 The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. The GDPR was enforced in the UK on 25 May 2018.

3.1 GDPR is only a part of the overall data protection framework. The Government has introduced a Data Protection Bill into Parliament, following the UK leaving the EU. The Bill will help ensure that the standards of the GDPR are enshrined within UK law, and it also extends data protection laws to areas which are not covered by the GDPR (such as law enforcement).

4. What we are doing to comply with the Data Protection Act 2018 and GDPR?

4.1 Apodi Healthcare handles personal data and we are committed to meeting the requirements of data protection legislation. Steps that we have taken and continuing to take include:

• Analysing and improving our internal systems and processes.

• Improving our privacy information in line with the requirements.

• Training our staff on the data protection requirements and internal procedures on an annual basis.

• Reviewing and updating all our contracts where required.

5. How do we collect information from you?

5.1 We collect information when you register as a new patient at Apodi Healthcare and you complete an enrolment/consent form and answer some questions about your personal health. Once you see an Apodi Nurse or Doctor during your appointment, they will create a medical record.

6. What type of information do we collect from you?

6.1 The personal information we collect includes your name, date of birth, home address, email address, contact telephone number, emergency contact details. If you have attended an Apodi Healthcare appointment in the past, we will have a record of that previous contact.

6.2 The medical information we collect is specifically about your personal health. This includes information about your past medical history, any current medicines you are taking, and a short description of the health problem that you are experiencing. Any results, correspondence etc., and a record of your appointment will be added to your hospital patient notes.

7. How do we use your information?

7.1 Apodi Healthcare collects and holds personal information for the sole purpose of providing a healthcare service to patients. Your personal information is used to identify you as a patient who has used the Apodi Healthcare independent healthcare service.

7.2 Your medical information is used by your hospital consultant to recommend what is the best treatment for the health problem that you are experiencing.

7.3 We use patients' healthcare records to audit and monitor the quality of the Apodi Healthcare service. When we carry out any audits, we never use any information that could identify a patient such as a name, address, or date of birth.

8. Who has access to your information?

8.1 The processing of your personal information and medical information is accessed only by Apodi Healthcare staff in the performance of their duties. Every member of staff who works for Apodi Healthcare has a legal obligation to keep information about you confidential. Our staff include medical practitioners, registered nurses, managers, and administration staff.

8.2 Your medical information may be shared with other healthcare specialists as deemed appropriate by your referring consultant if they feel that you would benefit from seeing a further health specialist. Such healthcare specialists may be based within the National Health Service (NHS) or at an independent healthcare provider. However, this will only be done after your consultant has explained this to you and only if you give your consent to do so.

8.3 We ensure that all information we hold is kept confidential. However, we are obliged to disclose personal information if it is required by law, or it is justified in the public interest.

8.4 Our external healthcare regulator, the Care Quality Commission (CQC), look at healthcare records as part of their inspection process of the Apodi Healthcare service.

8.5 We do not sell or rent your personal information to any third parties outside of Apodi Healthcare. We do not share your information with any third parties for marketing purposes.

9. Consent, agreement and Opt-Out

9.1 By agreeing to this privacy notice, you are giving Apodi Healthcare permission to process your personal data specifically for the purposes identified. You are able to withdraw your consent at any time. Please contact us if you wish to discuss this.

10. Consent and compliance with the NHS National Data Opt Out System

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Where consent is required for Apodi to process both types of personal data, it must be explicitly given. Where we are asking you for sensitive personal data, we will always tell you why and how the information will be used.

You may withdraw consent at any time by emailing the Apodi DPO @ @ DPO@apodi.co.uk

NHS National Data Opt Out System (NDOOS):

Apodi complies with the NHS National Data Opt Out System, as we:

· Have no data disclosures requiring opt outs to be applied.

· Only process medical information based on consent (or other section 6 / section 9 exemption); therefore, this data is exempt from the NHS NDOOS.

11. Access to your information and correction

11.1 You have the right to make a request to Apodi Healthcare for a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please ask us by writing or emailing us at:

Apodi Healthcare Ltd
One St Peters Road
Maidenhead
Berkshire SL6 7QU
Tel: 01628 500890
Email: dpo@apodi.co.uk

We must respond to your request within one month of receiving it.

11.2 We want to make sure that your personal information is accurate and up to date and are very happy to remove or amend any information that you think is inaccurate.

11.3 If you would like a copy of the medical information we hold about you, we may need to ask you some additional questions about your reasons for requesting the information. Medical information is known as sensitive data under GDPR regulations.

12. Security

12.1 When you give us your personal information, we take steps to ensure that it is treated securely. Any information we hold about you in electronic format is held securely on a patient data complaint computer system.

13. Use of ‘cookies’

13.1 The Apodi Healthcare Internet website at http://www.apodi.co.uk/healthcare-professionals-and-patients/ uses cookies. A ‘cookie’ is a small piece of data that is stored on your computer’s hard drive by a website. They collect statistical data about your browsing actions and patterns but do not identify you as an individual.

13.2 Apodi Healthcare also uses cookies in its email communications to personalise the email and track whether the mail has been opened or read. This allows us to monitor and improve our email communications and website.

13.3 You may refuse the use of cookies by selecting the appropriate settings on the Internet browser of your computer; however please note that if you do this you may not be able to use the full functionality of the Apodi Healthcare website.

14. Review

14.1 This notice will be reviewed in line with Apodi document management processes.

14.2 Any changes made to the notice as a result of review, will be communicated to all Apodi Healthcare staff without delay.

15. Guidance and further reading

• Codes of practice for handling information in health and care.

https://digital.nhs.uk/data-and-information/looking-after-information/data-security-and-information-governance/codes-of-practice-for-handling-information-in-health-and-care

• General Data Protection Regulation (GDPR) guidance

https://www.nhsx.nhs.uk/information-governance/

• Guide to the General Data Protection Regulation (GDPR)

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

•The EU General Data Protection Regulation https://gdpr.eu

• GDPR Article 30 and DPA 18 Schedule 1 Part 4


(Issued: 17th August 2023; For review: 17th August 2026)

You can download this policy here

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